Winsome Nelson

Terms and Conditions

Last updated: October 20, 2026

These terms apply to the website and services of Winsome Nelson Executive Home Care, based in Atlanta, Georgia.

1. Agreement to Terms

By using this website or booking our services, you accept these terms. If you do not agree, please do not use the site or our services.

2. Services

We provide in-home laundry, ironing and pressing, bed making and linen refresh, and closet organization within about 50 miles of Atlanta. This is not a general house cleaning service. Services are provided as an independent service provider.

3. Requests and Quotes

Submitting the request form is a request, not a confirmed booking. Services start at $300 per visit. Final pricing is quoted after a phone consultation or home visit. Quotes may change if the scope of work changes.

4. Scheduling, Cancellations, and Rescheduling

Please give as much notice as possible if you need to cancel or reschedule. Cancellation and payment terms will be confirmed in writing before service begins. We may need to reschedule because of illness, weather, emergencies, or other circumstances outside our control.

5. Payment

Payment terms, accepted payment methods, and due dates are shared with your quote and confirmed before service.

6. Client Responsibilities

To help each visit go smoothly, you agree to:

  • Provide safe access to your home.
  • Supply a working washer, dryer, and iron, plus any preferred detergents or products, unless we agree otherwise.
  • Secure your pets.
  • Remove or secure valuables, cash, jewelry, and important documents.
  • Point out delicate, dry clean only, or special care items before service.
  • Tell us about any safety hazards in the home.

7. Care of Garments and Belongings

We follow care labels and reasonable professional standards. We are not responsible for damage that results from:

  • Following the item's care label.
  • Defects in fabric, dyes, trims, buttons, or zippers.
  • Normal wear, shrinkage, or color bleeding that is part of the item itself.
  • Items left in pockets.
  • The condition or malfunction of your appliances.

8. Concerns and Claims

Please report any concern about our service within 48 hours of the visit. This gives us time to review it and make it right where appropriate.

9. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim related to our services is limited to the amount paid for the specific visit that led to the claim. We are not liable for indirect, incidental, or consequential damages.

10. Background Checks and References

A background check and references are available on request. Their availability does not create any warranty or guarantee.

11. Website Use and Disclaimer

This website and its content are provided as is, for general information. Photos may be representative examples. We do not guarantee that the site will always be available or free of errors.

12. Intellectual Property

The content, text, and images on this site belong to Winsome Nelson or are used with permission.

13. Privacy

Please read our Privacy Policy to learn how we handle your information.

14. Governing Law

These terms are governed by the laws of the State of Georgia. Any dispute will be handled in the courts located in Georgia.

15. Changes to These Terms

We may update these terms from time to time. When we do, we will post the updated date at the top of this page.

16. Contact

Questions about these terms? Email info@winsomenelson.com.